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Exzil Calanza
Exzil Calanza is a multifaceted professional with a robust background in system development, cloud computing, cybersecurity, AI & machine learning, data analytics, and project management. He has consistently demonstrated excellence and dedication throughout his academic and professional journey.
Excellent Performance
Over 7 years of professional Experience
Top Employee
Early Life and Education
Exzil’s academic journey began at Aripdip Elementary School, where he graduated as the valedictorian in 2009. He continued to excel at San Rafael National High School, graduating as the salutatorian in 2013. His passion for technology led him to Iloilo Science and Technology University, where he earned a Bachelor of Science in Information Systems in 2017, receiving academic merit and excellence awards.
Work Experience
Operations Technical Support Rep III, TELUS Digital
February 2024 – April 2025
- Top Performance: Consistently recognized as a top performer through awards like the Customer Magnet Award (Trainee) and Bronze T2B Award (Agent). Achieved exemplary rankings within the team, setting a benchmark for excellence.
- Customer Satisfaction & Retention: Surpassed targets for customer satisfaction by delivering personalized technical support, ensuring prompt resolution of issues, and maintaining high retention rates.
- Technical Expertise: Provided comprehensive technical support, leveraging in-depth knowledge of network infrastructure and system troubleshooting. Collaborated closely with engineering teams to diagnose and resolve complex technical issues, ensuring continuous service reliability.
- Effective Communication: Acted as the primary point of contact for customers, addressing concerns with empathy and clarity. Effectively de-escalated challenging situations while ensuring that complex issues were escalated to specialized teams when necessary.
- Operational Excellence: Maintained meticulous records of troubleshooting activities and service incidents, ensuring all customer interactions were well-documented. Coordinated with various departments to streamline follow-ups and improve overall service delivery.
- Core Competencies: Demonstrated exceptional problem-solving skills and a proactive approach, consistently setting high performance standards in technical support and operational processes.
Billing and Technical Service Representative, Bell Canada (iQor Iloilo)
November 2022 – January 2024
- Top Performance: Ranked within the top 20% of all agents by consistently exceeding performance benchmarks. Earned recognition for outstanding customer service and technical support excellence.
- Customer Satisfaction & Retention: Surpassed customer satisfaction, sales, and retention goals through proactive engagement and the delivery of tailored service solutions. Ensured every interaction enhanced customer loyalty.
- Technical Expertise: Delivered expert support for a range of Bell Canada services including Internet, Satellite TV, landline, and mobile. Skillfully diagnosed and resolved complex network, hardware, and software issues to maintain optimal service performance.
- Effective Communication: Addressed customer inquiries and concerns with precision and empathy. Successfully de-escalated complaints and ensured proper escalation of complex issues, facilitating swift resolutions and maintaining service quality.
- Operational Excellence: Managed follow-up schedules and callback requests while ensuring customer account updates were accurate and timely via proprietary CRM and billing software.
- Core Competencies: Recognized as a top performer and a reliable problem solver, with a strong track record in both technical troubleshooting and customer service excellence.
Monitoring, Data Analysis & Accreditation Support,
West Visayas State University
(Combined Roles: GS Schedule Coordinator & Data Analyst; International Accreditation, Benchmarking, Assessment & Data Analyst; Monitoring and Data Analyst)
Feb 2022 – Jun 2022 | Jan 2020 – Jan 2022 | Jul 2018 – Dec 2020
- Data-Driven Decision Making: Analyzed diverse datasets to generate actionable insights on faculty performance, licensure outcomes, and accreditation benchmarks. Consolidated comprehensive reports to support strategic decision making and institutional improvement.
- Top Performance: Consistently met or exceeded departmental targets in data analysis and reporting, playing a pivotal role in quality assurance and program accreditation initiatives.
- Technical Expertise: Leveraged advanced analytical tools and methodologies to streamline online faculty evaluations, monitor instruction quality, and prepare detailed accreditation documentation. Demonstrated proficiency in data modeling and management for efficient report generation.
- Effective Communication: Facilitated clear and effective communication between academic departments and accreditation bodies. Presented complex data insights in an accessible manner, ensuring that all stakeholders were well-informed.
- Operational Excellence: Coordinated training sessions and workshops, ensuring smooth execution of evaluations and accreditation processes. Managed administrative tasks such as memo preparation, meeting facilitation, and documentation to support the Director of Instruction and Quality Assurance.
Core Competencies: Exhibited strong analytical, technical, and organizational skills. Recognized for a proactive approach in ensuring quality standards, compliance with accreditation requirements
Projects
Web Administrator and Developer : exzilcalanza.info
- EC2 Instance Setup: Launch and configure an AWS EC2 instance (Ubuntu 20.04/22.04) to host multiple web applications, ensuring proper security group settings for HTTP, HTTPS, and SSH access.
- Web Server Configuration: Install and configure Apache to serve both Django and WordPress applications using virtual hosts, ensuring seamless operation under separate domains or subdomains.
- Django Deployment: Set up a Python environment with mod_wsgi, deploy a Django application, configure static file serving, and integrate it with a database (e.g., MySQL or PostgreSQL).
- WordPress Deployment: Install and configure WordPress, set up a MySQL database, and ensure proper file permissions and PHP dependencies for optimal performance.
- DNS Management: Coordinate with the team to configure DNS records for domain/subdomain mapping to the EC2 instance’s public IP.
- Web Hosting. Manage domain access using the GoDaddy Platform and SSL using Cloudflare
Technology Enhanced Formative Assessment for Mathematics in the Modern World (2023)
- Software Development: Design and implement web applications using Django to support formative assessment tools for mathematics education, building on the framework established in the 2023 Technology Enhanced Formative Assessment project.
- Feature Enhancement: Develop new features to improve user experience for students and educators, such as interactive problem-solving modules, real-time feedback systems, and data visualization tools.
- Database Management: Design and optimize database schemas (e.g., MySQL, PostgreSQL) to store assessment data, user progress, and educational content efficiently.
- Integration: Integrate the Django application with front-end technologies (e.g., HTML, CSS, JavaScript) and third-party APIs to enhance functionality.
- Deployment: Collaborate with DevOps to deploy the application on cloud platforms like AWS EC2, ensuring scalability and reliability.
Graduate Employment Trends at West Visayas State University (2023)
- Data Analysis & Reporting: Analyzed graduate employment trends by compiling and interpreting data from university placement offices and alumni surveys.
- Stakeholder Collaboration: Partnered with university staff to identify employment gaps and opportunities for graduates, contributing to institutional development initiatives.
- Comprehensive Insights: Delivered detailed reports highlighting key employment patterns, industry demands, and recommendations for curriculum improvements.
Philippines’ Food Prices Monitoring System (SIICAP, 2022)
- Data Processing: Enhance the SIICAP platform by incorporating cutting-edge rasterization methods to process satellite imagery, ensuring precise data collection and continuous monitoring of food price fluctuations across the Philippines.
- Geospatial Analysis: Analyze rasterized geospatial datasets to track agricultural and market trends, improving the accuracy and reliability of the food prices monitoring system.
- Statistical Analysis: Perform statistical analyses on large datasets to identify patterns, correlations, and anomalies in food price data, delivering real-time reporting capabilities.
- Insight Generation: Translate complex data into actionable, data-driven insights to support initiatives aimed at bolstering food security and promoting economic stability in the Philippines.
- Reporting: Create visualizations, dashboards, and reports to communicate findings effectively to government agencies, policymakers, and other stakeholders.
- Collaboration: Work closely with data engineers, GIS specialists, and domain experts to integrate satellite imagery and ground-truth data into the SIICAP platform.
- System Improvement: Identify opportunities to optimize data workflows, enhance system performance, and incorporate new data sources for improved monitoring.
- Documentation: Document methodologies, data processing techniques, and analytical approaches to ensure reproducibility and transparency.
WVSU Graduate School Policies & WVSU Faculty Manual
February 2022 – Jun 2022
- Document Development & Management: Assisted in the technical preparation, formatting, and structuring of the WVSU Graduate School Policies and Guidelines and the WVSU Faculty Manual, ensuring clarity, coherence, and compliance with institutional standards.
- Content Coordination: Collaborated with faculty members, administrators, and other stakeholders to gather, verify, and integrate policy updates and revisions.
- Editing & Proofreading: Facilitated thorough reviews of content for accuracy, consistency, and adherence to university guidelines before publication.
- Publication Support: Assisted in finalizing and publishing the manuals in both digital and print formats, ensuring accessibility and proper distribution.
- Technical Assistance: Provided support in document formatting, layout design, and the use of publishing tools to enhance readability and professional presentation.
- Data Management: Maintained organized records of document versions, approvals, and feedback to streamline the revision and approval process.
Technical Staff and Data Analyst – QS Stars Accreditation – International Accreditation University Performance Metrics (UPM) – SEA International Accreditation WVSU Institutional Accreditation
January 2021 – January 2022
- International Accreditation Coordination: Act as the primary liaison for QS Stars Accreditation, ensuring that all accreditation standards are met, and that required documentation is compiled and submitted accurately. Led documentation efforts for QS Stars Accreditation, securing a 3-star rating for WVSU.
- Performance Metrics Oversight: Collaborate with internal teams to collect, analyze, and monitor University Performance Metrics (UPM) for SEA International Accreditation, using data-driven insights to identify areas for process improvement and enhance compliance outcomes.
- Institutional Accreditation Management: Interface with key departments to streamline the WVSU Institutional Accreditation process, consolidating policies and guidelines while ensuring timely follow-up and publication of updated accreditation documents.
- Stakeholder Engagement: Facilitate communication between university leadership, accreditation bodies, and external auditors to resolve discrepancies, implement corrective measures, and maintain a continuous state of readiness for accreditation reviews.
- Quality Assurance & Reporting: Develop and maintain comprehensive dashboards and reports on accreditation progress, providing senior management with actionable insights and regular updates to support strategic decision-making.